This document sets out the terms of use for the platform MPOID which is binding on all registered members. Please read carefully — by registering or using this platform, you agree to comply with all terms stated herein.
These Terms & Conditions constitute a legally binding agreement between you and MPOID. By creating an account or using any of our services, you confirm that you have read, understood, and agreed to all stated terms. If you do not agree with any part, please do not register or continue using this platform.
A summary of the most important terms before you read the full document.
The MPOID platform is for users aged 18 and above only. Each member is responsible for ensuring they meet the age requirement under Malaysian law. MPOID reserves the right to request document verification at any time.
Minimum deposit of RM10 via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, or FPX. Withdrawals are processed within 3–10 minutes to the same method used for the deposit. The name on the deposit and withdrawal method must match the name on your MPOID account.
All bonuses are subject to the rollover requirements stated in each promotional offer. Bonuses cannot be withdrawn directly — rollover conditions must be met first. Bonus abuse may result in bonus cancellation and account closure.
Each individual is only permitted to hold one MPOID account. Owning multiple accounts is a serious violation of these terms and may result in all accounts being closed and balances confiscated without prior notice.
MPOID is committed to responsible gambling. Players can set deposit limits, loss limits, and request self-exclusion at any time. We reserve the right to close or restrict any account that shows signs of a gambling problem.
You are solely responsible for keeping your MPOID account password confidential. Do not share your login details with anyone. MPOID will not be held liable for any losses resulting from unauthorised access due to user negligence.
In these Terms & Conditions, the following words and phrases carry the meanings stated unless the context requires otherwise:
This document is written in Bahasa Melayu. In the event of any discrepancy between a translated version and the original, the Bahasa Melayu version shall prevail.
To register and use the platform MPOID, you must meet all of the following eligibility requirements without exception:
You must be at least 18 years old at the time of account registration. MPOID strictly prohibits the use of the platform by anyone under the age of 18. If you register and are subsequently found to be under 18, MPOID reserves the right to immediately close your account and forfeit all balances including any pending winnings.
The MPOID platform is designed exclusively for users located in Malaysia. You are responsible for ensuring that your use of MPOID's services does not violate any laws or regulations applicable in your region or country. MPOID bears no responsibility for any legal consequences arising from accessing the platform in jurisdictions where such services are restricted.
You must have full legal capacity to enter into a binding agreement. Individuals declared legally incompetent by a court are not permitted to register or use the MPOID platform.
When registering for an MPOID account, you are required to provide truthful, accurate, and complete information, including your full name, Malaysian phone number, active email address, and date of birth. Providing false or misleading information during registration is a serious breach of these terms.
Each individual is permitted to hold only one MPOID account. This includes accounts registered under different names, phone numbers, IP addresses, or payment methods. MPOID uses advanced detection technology to identify duplicate accounts. If duplicate accounts are detected, all accounts will be closed and balances may be forfeited without prior notice.
MPOID reserves the right to request identity verification documents at any time. Documents that may be requested include a copy of your Malaysian identity card (MyKad), a recent bank statement, or proof of address. Failure to provide the requested documents within 7 days may result in account suspension and withheld withdrawals until the KYC process is completed.
You are solely responsible for keeping your account password confidential. Use a strong password that combines uppercase letters, lowercase letters, numbers, and symbols. Never share your login details with anyone, including the MPOID support team — we will never ask for your password through any communication channel.
Security Tips: Enable two-factor authentication (2FA) in your account settings for an added layer of protection. This is the most effective way to prevent unauthorised access to your MPOID account.
MPOID accepts the following local Malaysian payment methods for deposits and withdrawals:
The minimum deposit per transaction is RM10. The maximum deposit limit depends on your chosen payment method and your account's KYC level. All deposits are processed in real time and funds will be credited to your MPOID account in under one minute.
The minimum withdrawal amount is RM30 per transaction. Withdrawals are processed within 3–10 minutes of the request being submitted. The withdrawal method must match the deposit method used. MPOID reserves the right to request additional KYC verification for withdrawals exceeding RM5,000 within 24 hours.
Your account balance consists of two components – real cash and bonus funds. Only real cash can be withdrawn directly. Bonus funds must meet the rollover requirements specified in the relevant promotion terms before they can be withdrawn or converted to real cash.
MPOID fully complies with anti-money laundering (AML) regulations in force in Malaysia. Any activity showing signs of money laundering — including suspicious deposit and withdrawal patterns with no corresponding betting activity — will be reported to the relevant authorities and the account will be closed immediately.
All bets placed through the platform MPOID is considered final once confirmed by the system. Bets cannot be cancelled or changed after confirmation, except under circumstances specifically stated in the relevant game rules. You are responsible for reviewing your bet details carefully before confirming.
MPOID sets minimum and maximum betting limits for each market and game type. These limits may vary based on the sport type, market type, current market conditions, and your account level. MPOID reserves the right to change betting limits at any time without prior notice.
Bet outcomes are determined based on official results announced by recognised sporting bodies. For Malaysia Super League and EPL football matches, the final result after full time (90 minutes) is used unless otherwise stated in the market terms. For virtual sports, results generated by the RNG system are final.
In the event of a technical error or clearly incorrect odds being displayed (obvious error), MPOID reserves the right to void any affected bets and return the stake to your account balance. This includes, but is not limited to, odds published that differ significantly from actual market value due to a system error.
MPOID is not liable for any losses resulting from internet connectivity issues, user device failures, or service disruptions beyond our control. Should a disruption occur during a live casino session, any incomplete transactions will be settled based on the last saved server records.
All bonuses and promotions offered by MPOID subject to the rollover requirements (wagering requirements) stated in each offer. Rollover requirements refer to the total amount you must wager before the bonus value can be converted to withdrawable cash. For example, a RM100 bonus with a 10x rollover means you must place bets totalling RM1,000 before you can withdraw the bonus.
Each bonus has a validity period stated in the relevant promotional terms. Bonuses that are unused or do not meet the rollover requirement within the specified period will be automatically forfeited. The validity period is typically between 7 and 30 days, depending on the type of promotion.
MPOID strictly prohibits all forms of bonus abuse, including but not limited to:
Any account found to be abusing the bonus system will be immediately closed and all balances including winnings will be forfeited.
MPOID reserves the right to modify, suspend, or terminate any promotion or bonus at any time, with or without notice. Such changes will not affect bonuses that have already been received and are in the process of meeting the rollover requirements at the time of the change.
Platform users MPOID are strictly prohibited from doing the following:
In the context of poker games at MPOID, collusion — where players secretly cooperate to exploit others — is a serious violation that will result in immediate account closure and the forfeiture of all funds in the account. MPOID's collusion detection system continuously monitors all poker sessions.
You are fully responsible for all activities that occur under your account. If you suspect any unauthorized access to your account, contact our support team immediately. MPOID and change your password. MPOID is not liable for any losses arising from a user's negligence in maintaining account security.
You may close your account MPOID your account at any time by contacting our customer support team. Prior to processing the closure, all valid cash balances will be returned to you via your registered payment method. Bonuses that have not met the rollover requirements will be forfeited.
MPOID reserves the right to suspend or close any account at any time if:
Accounts that show no login activity for 12 months will be classified as inactive. A monthly administrative fee of RM5 will be applied to inactive account balances. Should the balance reach zero, the account will be automatically closed. You can prevent this by logging into your account at least once within any 12-month period.
If you have any complaints regarding the platform MPOID, please follow these steps: First, contact our customer support team via live chat or email at support@mpoid.run with full details of your complaint. We will endeavour to resolve your complaint within 48 business hours.
In all disputes relating to bet outcomes, event settlements, or game operations, the decision of MPOID's management is final and binding upon completion of an internal review. That said, we are committed to ensuring this process is fair and transparent.
These Terms & Conditions are governed by applicable law. Any dispute that cannot be resolved through internal negotiation will be referred to the dispute resolution body designated by our licensing authority.
Platform MPOID is provided "as is" without any express or implied warranties. We do not guarantee that the platform will be continuously available, error-free, or fully secure from all cyber threats, although we take all reasonable measures to ensure system availability and security.
Under no circumstances shall MPOID's total liability to any user exceed the amount deposited by that user in the 30 days preceding the claim. MPOID shall not be liable for any indirect, incidental, consequential, or punitive losses.
MPOID is not liable for any failure or delay in fulfilling our obligations caused by circumstances beyond our reasonable control, including natural disasters, internet infrastructure failures, government actions, or third-party technical disruptions.
MPOID takes our responsible gambling commitment seriously. We provide a range of tools and resources to help users maintain control over their betting activity.
MPOID is committed to not sending marketing communications to users who have applied for self-exclusion. We will also not send bonus offers or incentives to users who have set self-control limits. If you need support related to problem gambling, please contact Talian Kasih at 15999, available 24 hours a day.
Remember: Betting should be a form of entertainment, not a means of generating income or resolving financial difficulties. Never wager money you cannot afford to lose. This platform is for users aged 18 and above only.
MPOID reserves the right to modify, add to, or amend these Terms & Conditions at any time. Amendments take effect immediately upon publication on the MPOID website. We will endeavour to provide registered users with reasonable notice via email or in-platform notification when material changes are made.
Continued use of the platform MPOID after the amended terms are published will be considered acceptance of the revised terms. If you do not agree with the changes made, you should stop using the platform and close your account. We encourage you to review this Terms & Conditions page periodically to stay informed of the latest terms in effect.
For any enquiries regarding these Terms & Conditions, please contact the support team MPOID via live chat or email at support@mpoid.run. We are proud to offer support in Bahasa Melayu to ensure every Malaysian user fully understands their rights and responsibilities.
By clicking "Register" during the registration process, or by continuing to use the MPOID platform, you confirm that you have read, understood, and agreed to comply with all Terms & Conditions set out in this document, including all game-specific rules and related policies presented on the MPOID website.
If you have any questions about these Terms & Conditions before registering, please reach out to our support team — we're happy to assist in Bahasa Melayu.
Please also read the other relevant policies for a more complete understanding of how MPOID operates.
MPOID is committed to ensuring all betting activities take place in a safe and responsible environment. Make use of the deposit limit, loss limit, and self-exclusion tools available in your account. This platform is strictly for users aged 18 and above. If you need assistance, please contact Talian Kasih at 15999.
Learn MoreBy registering, you confirm that you are 18 years of age or older and agree to MPOID's Terms & Conditions. Minimum deposit of RM10 to get started.